FAQ's

Do you have any distributors outside UAE?

Please click the below link for the list of our overseas distributors.

DISTRIBUTORS

What are your timings?

Our office & warehouse timings are from Sunday to Thursday 8:00 AM to 5:30 PM. We will also be closed on public holidays including days of religious and national importance in the U.A.E.

Do you have stock of products?

We always have considerable amount of stock of products that are required as per the market demand. Our stocks range from all kinds of products ranging from vibration isolators, flexible connectors, expansion joints, floating floor etc.

How can I apply for a job?

We are always keen to meet energetic and talented professionals who would like to join our team. If you wish to be considered for any future positions, please send your CV and covering letter to: info@kineticsmiddleeast.ae or submit your CV by filling the form in the careers section.

Is the product price including or excluding tax?

All product prices are excluding tax.

Do you ship outside the U.A.E?

Yes, we do. Kindly get in touch our customer service department or shipping at: customerservice@kineticsmiddleeast.ae for more details for your shipping query.

Is it possible to ship the same day?

Generally, shipping is only done after payment is received and confirmed, if so we can arrange courier for standard items should customer need on urgent basis, but not as a common case. Also for same day local deliveries, same is applicable we can arrange urgent delivery for normal stock items with some extra cost for the transportation.

Is it possible to pay by credit card?

Our accounts & stores accepts payment by cash or via bank transfer.

How can I get credit terms?

Kindly get in touch with our credit control department or fill out the attached application form and send along with your company trade license, chamber of commerce and owner/sponsor passport copies to midhun@kineticsmiddleeast.ae to apply for credit terms.

What is the country of origin of the products you supply?

Please see attached list of products that we supply along with the country of origin details.

How can I get catalogues or submittals?

For catalogues and submittals for all products & services we offer, kindly send email request to sales@kineticsmiddleeast.ae .

How to select appropriate vibration isolators?

In the process of deciding on a vibration isolator for a particular application, there are a number of critical pieces of information which are necessary to define the desired functionality of the isolator. Some items are more critical than others, but all should be considered in order to select or design the appropriate product. Some of the factors which must be considered are: Weight, Size, Center-of-Gravity of the Equipment to be Isolated, Location of the Equipment in the building, Mounting of Equipment etc. are some of the key information required to do the selection of appropriate vibration isolators. Click here for the vibration isolator selection guide.

How can I get a complete list of your products & services that you offer?

Please see attached list of products & services we offer.

Do you offer design support?

Yes, we offer design support for all the products that we supply.

Do you do acoustic consultancy?

No, we are acoustic specialists and supplier and do not offer third party acoustic consultancy. However, please see attached list of acoustic consultants we can refer.

How can I request for a CPD?

Please drop an email with the date, time, location & topic required for the CPD to nithin@kineticsmiddleeast.ae .

Do you do acoustic sub-contracting works?

Yes, we do. Our Acoustic team is capable of doing complete turnkey design, engineering, supply, installation & testing of acoustic works ranging from acoustic panels, sound attenuators, acoustic louvers, box-in-box systems etc.

I have a noise problem, what should I do?

Kindly get in touch with our sales or technical department by calling +971 4 88 57 361 or email us at sales@kineticsmiddleeast.ae .

Do you do Seismic & wind overturn calculations?

Yes, we do seismic & wind overturning calculations for non-structural components in the building.

Do you do Seismic Mark-up drawings of piping and ductwork for cable/rigid restraint locations?

Yes, we do. We have a dedicated design team that will work on the seismic mark up drawings for cable restraints as per specifications.

Do you do On-site training for installation teams or contractors?

Yes, we do. We have a dedicated site supervisor specialized on all products that we offer who can do on-site training for installation teams and contractors.

Do you do thermal & expansion calculations?

Yes, we do. We have a dedicated design team that will work thermal & expansion calculations and product selections. We also offer stress analysis & support design for piping.

Do you do riser isolation systems?

Yes, we offer different types of Riser isolation system based on specifications & customer requirements. The various types of Riser systems we offer are: Expansion joint system & Spring isolator system.

Do you offer Professional Engineering services?

To best serve these markets, Kinetics offers extensive practical experience in both the design and application of our products. The experienced staff is consists of Professional Engineers, Ph.D’s and highly trained technical engineers.

What is a rubber flexible connector?

A rubber flexible connector is used to provide stress relief in piping systems due to thermal and mechanical vibration and/or movement.

What types of movements will a rubber flexible connector handle?

A rubber flexible connector will allow for the following movements:
1. AXIAL COMPRESSION: The dimensional reduction or shortening of the face to face parallel length of the joint measured along the longitudinal axis.
2. AXIAL ELONGATION: The dimensional increase or lengthening of face to face parallel length of the joint measured along the longitudinal axis.
3. TRAVERSE OR LATERAL MOVEMENT: The movement or relating displacement of the two ends of the joint perpendicular to its longitudinal axis.
4. VIBRATION: The movement of the joint due to vibrations which are effectively intercepted and insulated against transmission to the remainder of the system.
5. ANGULAR MOVEMENT: The displacement of the longitudinal axis of the joint from its initial straight-line position (a combination of axial elongation and axial compression).
6. TORSIONAL MOVEMENT: The twisting of one end of the expansion joint with respect to the other end about its longitudinal axis.
7. CONCURRENT MOVEMENTS: The combination of two or more of the above listed movements. This value is expressed as the Resultant Movement.

What is seismic restraint?

Seismic restraint is reinforcement that is designed to prevent earthquakes from damaging an object.

Why is seismic restraint of non-structural building elements Important?

Damage from falling objects such as ceilings, ducts, pipes and other non-structural building elements poses a significant risk to human safety. Within U.A.E, seismic restraint of these non-structural elements has traditionally been an afterthought.
All new buildings require seismic restraint of non-structural elements to gain building consent, prevent future loss of life, injury and financial loss.

How is an appropriate level of restraint determined?

There are several factors involved in determining a level of seismic restraint, these are:
• Geographic location of project
• Subsoil type
• Building type
• Specification requirements

What is isolation efficiency?

Isolation efficiency is the percent of vibration force or motion that is not transmitted through the vibration mount.

What is G?

G is the value of acceleration produced by the force of gravity.

What is noise?

Noise is vibration of air. Vibrations of the air typically have a frequency and an intensity (loudness) level. Noise is what you hear with your ear.

How can noise be reduced?

In order to be able to reduce disturbing noise levels, it is very important to identify three key elements. The first element is the source of the noise, second is the path and finally the receiver. Another important aspect to be considered is the frequency of the noise. For any noise problem all three elements must be analyzed.

What is excitation frequency?

Defined as the number of oscillations per unit time that an external force or displacement is applied to a system, can also be referred to as ‘forcing frequency’. Typically measured in Hz (cycles per second).

What is natural frequency?

Is the frequency at which oscillating system will vibrate if displaced from its equilibrium position and allowed to vibrate freely. Often described as Fn and measured in Hz (cycles per second).

What is resonance?

When the frequency of excitation is equal to the natural frequency of a system, resonance occurs. When this happens there is amplification of the vibration input to the system and this can only be limited by the damping in the isolation system.

What is fragility?

Describes the amount of shock or vibration that a particular piece of equipment can withstand. Isolation systems are often designed to limit the transmission of forces to the fragility level of the isolated equipment.

What is damping?

Describes the dissipation of energy with time or displacement.

What are degrees of freedom?

This represents the six directions of movement that a vibration isolation device such as an elastomer or spring isolator is capable of traveling.

Do you have European Origin of Flexible Connectors and Expansion Joints?

Yes, we have expansion joints, flexible connectors and flexible hoses of European origin.

Can Kinetics supply WRAS approved rubber/stainless steel connectors/expansion joints?

Yes, we can offer WRAS approved expansion joints, flexible connectors and flexible hoses suitable for potable water application.